Contact Us
We’d love to hear from you! Reach out here.
Email us at support@neuroqure.com with any questions or concerns related to your ASD Insight™ test order. In your email, please include the following information:
Order Number (if possible)
First & Last Name of Patient
Shipping Address or Billing Address
Frequently Asked Questions
I have a clinical question about the test.
If you have already ordered an ASD Insight™ test, please login to your account to schedule a complimentary appointment with an independent clinician through our partnership with SteadyMD. Otherwise, please reach out to support@neuroqure.com.
Will you share my ASD Insight™ results with my doctor?
If you purchased the test online, we recommend sharing your results with your healthcare provider, but we will not share them with anyone without your permission. You can download your results at any time and share them with whomever you choose.
If your healthcare provider ordered the test, they will automatically have access to your results through their portal. You will also be able to view them in your own portal. You are still welcome to download your results and share them with anyone else you choose.
If your healthcare provider ordered the test, they will automatically have access to your results through their portal. You will also be able to view them in your own portal. You are still welcome to download your results and share them with anyone else you choose.
How long does it take to get ASD Insight™ test results?
Your NeuroQure dashboard will always contain the most updated estimation of when to expect results based on current processing times and real-time information from the lab.
Results for most tests are typically available within 8 weeks from order and if there are any delays or changes, this will be reflected in your dashboard as well.
We will send a notification to your registered email address when your results are ready.
Results for most tests are typically available within 8 weeks from order and if there are any delays or changes, this will be reflected in your dashboard as well.
We will send a notification to your registered email address when your results are ready.
I have an issue with my kit.
Reach out to clinicalsupport@neuroqure.com for help with your kit. Please provide the following information:
We will respond to you promptly and work to rectify any issues you may be experiencing with your kit.
- Order Number
- First & Last Name of Patient
- Your Preferred Method of Contact
We will respond to you promptly and work to rectify any issues you may be experiencing with your kit.
How can I contact NeuroQure?
You can contact NeuroQure via our support email at support@neuroqure.com or by calling us at (213) 286-1163. Our normal business hours are Monday through Friday, from 9 a.m. to 5 p.m. (CST).
When contacting the Neuroqure Team about your order, please provide:
If you have questions about your sample or results, please provide:
When contacting the Neuroqure Team about your order, please provide:
- Order Number (if possible)
- First & Last Name of Patient
- Shipping Address or Billing Address
If you have questions about your sample or results, please provide:
- First & Last Name of Test Taker
- Date of Birth
Where is the ASD Insight™ test currently available?
The ASD Insight™ test is available nationwide in the United States excluding New York, Rhode Island, Maryland, Pennsylvania, and DC. The ASD Insight™ test is expected to be available in Rhode Island, Maryland, Pennsylvania and DC in early 2026 and New York in early 2027.
I have an issue with my account.
Email support@neuroqure.com for help troubleshooting help your account. Please provide specifics on the issues that you are encountering with your account.
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